Alma | 13x5.5 Highlight Colorful Wig Swiss Lace Frontal Bouncy Wave

How long does shipping take?

Generally orders will be processed within 48 work hours & 4~5 work days to deliver once it's shipped out. For pre-sale or customized items, please confirm shipping time with our service via info@myshinywigs.com

How much does shipping cost?

Standard shipping is FREE! (only for North America & Europe)

Only a small amount of shipping fee is charged in other areas. (You can check your shipping fee at the time when doing payment)

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

Can I dye /bleach or restyle the hair?

Yes. Virgin hair could be dyed/bleached or restyled. Hair can be bleached to color 27. And we recommend getting them colored or styled by a professional and experienced hairstylist who has  experience on working with hair extensions. We strongly don’t recommend frequent processing,  for it will damage your hair.

How long can it last?

The quality and lifespan depend on how they are worn and how carefully they are taken care of. Using the gentle shampoos, drying it in a low heat hair conditioner, use oil conditioner to nursing it carefully will prolong its lifespan. Taking very good care of it will make the hair last at least one year.

The knots on here are bleached?

The knots are lightly bleached. Most of our clients like to bleach and customize it by themselves.

How many bundles hair do I need?

We recommend you 3-4 bundles according to your head size and the effect you prefer.  4 bundles are recommended for 22'' .

Will the hair keep its pattern well after being washed?

The body wave featured “loose texture”will turn to natural wave or natural straight after being washed. Other texture  will keep its pattern.after being washed.

Can I modify or cancel the order ?

Order canceling and modifying is available within 2 hours since you put an order. We won't accept any order canceling modifying beyond 2 hours, for the goods will have been shipped out during that time.

How can I track my order?

We will send you order confirmation and tracing number before shipping out by email.

How can I be your ambassador?

Welcome to visit our store. Hope you will always enjoy your shopping experience here. It is much appreciated that you like our hair and love to share with others. As for the business cooperation(brand ambassador, review, promotion etc.), pls reach us at: service@myshinywigs.com

For the best fit, we need to measure your head in six different ways, being sure to pull back any loose hair first, here's the details.

1.Circumference:

Measure all around the head. Position tape measure so its edge follows the hairline around the full circumference of the head and nape of the neck.

2.Front to Nape:

Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.

3.Ear to Ear around forehead:

At front of ear, measure from hairline at base of sideburn, up across the hairline along forehead to same point in front of other ear.

4.Ear to Ear over top:

Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.

5.Temple to Temple around back:

From temple to temple across the back of head.

6.Nape of Neck:

Measure the width of hairline across the nape of the neck.

After measuring all the sizes,  then compare your sizes to the sizes below, and choose the most closed cap size.

If you are too lazy to do these work, just pick Myshinywigs medium size if you wear normal size hat. All Myshiny wigs have elastic strap to secure.

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

FREE SHIPPING

Note: Affected by Covid-19, there will be some delay on the delivery.

Service:

International Priority(the fastest shipping service to the U.S).

Delivery Time:

Shipping Method: DHL

USA: 3-5 working days
UK:   4-5 working days

Other Contries: 4-6 working days

For custom orders,  it takes 5-7 days to finish.

Shipping Method: Fedex

USA: 3-5 working days
UK:   4-5 working days

Other Contries: 4-6 working days

 For custom orders,  it takes 5-7 days to finish.

* Due to hot sales, some products may be out of stock and need to be customized in 5-7 days.

PAYMENT

PayPal/Credit Cart/Pay Later(Pay in 4 interest-free payments)

Free Return & Exchange Policy

Your satisfaction is our goal. We offer FREE return and exchange service for our subscribers (only once per customer).

We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace has NOT been cut in 30 days after you receive the items. If you are unhappy with your shopping experience, please contact us by email before sending it back. We promise your rights will be properly respected. However, the unauthorized returns will not be accepted.

Our customer service email address: info@myshinywigs.com
Phone number: (415) 489-0597‬

Helpful Hint: 

1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number  for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. 

2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 14 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. Report email: info@myshinywigs.com

3.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the returning is due to buyer’s problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.

Refund:

1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;

2.If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3.Please kindly note, Paypal/Klarna/Stripe will collect 5% handling charge when you send payment. According to their latest policy, once we refund the payment for goods, the handling fees you originally paid as buyer are not returned to you. 

4.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.

5.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

Cancellation & Exchange:

You can cancel your order/item within 2 hours through our customer service email (info@myshinywigs.com ). For more than 2 hours, we can’t make sure if successful.

If you want to change order before ship out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.

Please kindly note, Paypal/Klarna/Stripe will collect 5% handling charge when you send payment. According to their latest policy, once we refund the payment, the handling fees you originally paid as buyer are not returned to you. 

After the order is shipped out, if you need to exchange it for the same item, send us an email at info@myshinywigs.com  for the Return Info.

Reserved Rights Regarding Returns:

We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1.An irregular or excessive returns history;

2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

3.Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.